Employee Development Programmes
Constant change within your business often means a need for higher literacy and numeracy levels within your organisation.
RTE offers a range of employee development programmes that are free for businesses, including:
- Introduction to Leadership
- Practical Workplace English
- Employee Empowerment
- Customer Service Skills
We give your employees the tools to:
- Think critically
- Understand tasks fully
- Actively question
- Troubleshoot answers
- Communicate effectively
- Comprehend cultural differences
- Read and understand Health and Safety to reduce lost time injuries
"Sometimes the questions are complicated and the answers are simple."
Dr Suess
We tailor our programmes - to meet YOUR needs!
Our Programmes
Introduction to Leadership programme
What makes our Introduction to Leadership programme essential?
- Do you have a team leader that is in the role because they know the technical side of the job well, but need to develop stronger leadership skills?
- Do you need to enable your leaders to create a productive and motivated team?
- Do you have someone that you would like to upskill, ready for the next vacancy?
- Does your team leader have to repeat instructions and correct paperwork?
- Do they struggle with a lack of engagement at meetings, with confidence when dealing with staff, or with conflict?
- Do they refrain from delegating or providing constructive feedback?
- Do their best laid plans often fail, despite their good intentions?
If you can resonate with any of the above, then we can help make a difference to your team.
What measurable differences will your team leader have?
- Enhanced teamwork
- Higher morale and motivation
- Confident communication skills
- Improved critical thinking and analysis
- Personalised tools for their role and team
- Streamlined quality and planning processes
- Weekly reflection of effectiveness of new tools and processes
Practical Workplace English programme
Changing dynamics in the NZ workforce means cross-cultural communication is becoming fundamental.
Communication enables your diverse team to become smooth running and productive.
What makes our Practical Workplace English programme essential?
- Often employees’ English abilities vary
- The workplace is becoming increasingly diverse
- Important information can be lost in translation
- Communication takes place between different levels of understanding
- Improved communication in the workplace improves performance, production and safety
If you are a passionate about improving your team, then we can help make a difference. We train staff to overcome communication difficulties.
What measurable differences will your staff display?
- Enhanced awareness of communication needs
- Proactive listening skills
- Confident contribution in the workplace
- Cross cultural collaboration
- Improved English language
Employee Empowerment programme
In the competitive market, you want to be ahead of your rivals. Increasing the skills of your employees helps to create a more efficient team.
What makes our Employee Empowerment programme essential?
- Employees’ soft skills vary
- Literacy and Numeracy is now in many forms in the workplace
- Important information must be comprehended
- Communication must be effective and appropriate
- Active thinking in the workplace improves performance, production and safety
What measurable differences will your staff display?
- Enhanced awareness of communication needs
- Proactive listening skills
- Confident contribution in the workplace
- Calculating, critical thinking and problem solving
- Remembering and recalling procedures
Customer Service programme
In the competitive market, having a strong reputation for excellent customer service is essential.
What makes our Customer Service programme essential?
- Customers place expectations on the service they are paying for
- Customer interaction with your staff is often the only contact they have with your company
- Creating positive moments for your customers promotes your business and growth
- A company with good customer service is more likely to retain customers
- It costs less money to retain customers than it does to acquire them
What measurable differences will your staff display?
- Enhanced awareness of customer needs
- Proactive customer service skills
- Knowledge of how to retain customers
- Improved critical thinking & problem solving
- Remembering and recalling customers and customers’ preferences
These programmes are designed around YOUR schedule, to fit YOUR needs.
Interested?
or
This programme is FULLY FUNDED by the Tertiary Education Commission – Workplace Literacy and Numeracy Fund. (Funding eligibility applies)
